LOYALTY & CRM

4 Tips to Evaluate Hotel Mobile Strategies

9/15/2014
With smartphone users' limited time, attention span and screen space, hoteliers have to adapt, taking any friction out of the equation, and make the website experience seamless and easy-to-navigate. Here are some keys to drive bookings through mobile channels and a phone renaissance.

How Social & Mobile Tech Unlocks Loyalty

9/5/2014
Hospitality Technology magazine's 2014 Customer Engagement Technology Study reveals that use of CETs is on the rise despite complexity to measure and manage initiatives.

How Hospitality Must Rise Above the POS

9/5/2014
As the restaurant industry continues to struggle with POS integration, perhaps operators should look to the hotel space where some progress has been made in integration between multiple systems. The next generation of point of sale must address the latest technology capabilities in addition to providing the data that will help restaurants be truly competitive.

Firing up the Next-Generation Steakhouse

9/5/2014
Technology is helping Homestyle Dining revitalize its classic steakhouse buffet concepts. With the introduction of a fresh new take on fast-casual for the steakhouse genre, Bo's Steak & Grill, plus bringing its legacy brands, Ponderosa and Bonanza, into the 21st century with wireless and digital technologies, Homestyle Dining seeks to strategically position its three brands to offer something for every guest's dining preference.

Digital Surveys Yield Improved Service & Ops for Alondra Hot Wings

9/5/2014
Like most restaurants Alondra's values customer feedback. Both criticism and praise are instructional for continually improving the guest experience. When the comment card system Alondra's proved to not be yielding a strong enough response rate, the restaurant sought a next-generation solution. Real-time feedback from digital surveys helps the full-service restaurant improve guest satisfaction scores across four locations.
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FEATURED REPORTDownload Now >

2015 Lodging Technology Study

12/11/2014
HT's annual Lodging Technology Study tracks budgets, business objectives, and investment allocation trends in hotel IT. This report incorporates feedback from hoteliers to produce a comprehensive and useful set of findings, diving significantly deeper into top goals and challenges for IT teams, the role of IT leaders in business strategy and planned investments for in-room, guest-facing and property systems. Sponsored.
 

LIVE EVENTS

2015 Multi-Unit Restaurant Technology Conference
2015 Hotel Technology Forum