Mobility and connectivity drive guest experience from pre- to post-stay. Sponsored.
With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty. Sponsored.
Technology spending and allocations reset as hoteliers put laser focus on driving direct reservations through customer analytics. Sponsored.
Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth
Restaurant leaders reach across the aisle to collaborate on taking guest experience to the next level
A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it
Crafter CMS and its Content-as-a-Service capabilities enables a global restaurant brand to improve its customer experiences, including online ordering and delivery, through new innovative mobile apps across 3000+ franchisees.
Social-media savvy Maestro connects guests with channels for positive property reviews; Facebook direct booking widget delivers instant direct reservations.
The new platform offers patrons delivery and seamless integration with its Circle of Crust rewards program.
To create highly customized offers and perks, 74% of surveyed hotels/resorts are planning to implement location-based technologies within the next year.