With smartphone users' limited time, attention span and screen space, hoteliers have to adapt, taking any friction out of the equation, and make the website experience seamless and easy-to-navigate. Here are some keys to drive bookings through mobile channels and a phone renaissance.
Lodging Interactive launches Facebook review service for hotels.
Former Hard Rock head of training and development gives operators the keys to provide guest service that delivers sustainable results.
Real-time operational insight and staff action enhances the guest experience, recovers at-risk guests and improves positive online reviews for Sandals Resorts.
Data shows the breakdown of most used functions on mobile applications for hotels.
Tablets help Abuelo's improve engagement, quality and speed of service by providing digital ordering, entertainment and self-service payment for guests.
Hospitality Technology magazine's 2014 Customer Engagement Technology Study reveals that use of CETs is on the rise despite complexity to measure and manage initiatives.
As the restaurant industry continues to struggle with POS integration, perhaps operators should look to the hotel space where some progress has been made in integration between multiple systems. The next generation of point of sale must address the latest technology capabilities in addition to providing the data that will help restaurants be truly competitive.
Technology is helping Homestyle Dining revitalize its classic steakhouse buffet concepts. With the introduction of a fresh new take on fast-casual for the steakhouse genre, Bo's Steak & Grill, plus bringing its legacy brands, Ponderosa and Bonanza, into the 21st century with wireless and digital technologies, Homestyle Dining seeks to strategically position its three brands to offer something for every guest's dining preference.
Like most restaurants Alondra's values customer feedback. Both criticism and praise are instructional for continually improving the guest experience. When the comment card system Alondra's proved to not be yielding a strong enough response rate, the restaurant sought a next-generation solution. Real-time feedback from digital surveys helps the full-service restaurant improve guest satisfaction scores across four locations.