Insight tool from SumAll helped a residence-style Miami property see direct correlations between marketing efforts and social activity, so it could alter its timing to best match engagement goals.
White-glove service is conveyed simply and effectively through online guest messages that utilize stunning visuals and personalized details.
Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.
As the recently released 2015 Customer Engagement Technology Study illustrates, operators must find ways to integrate what guests want – such as mobility – with appropriate systems in ways that add value and convenience.
A Los Angeles restaurant said the app gives it yet another platform to further engage customers and expand its reach online from within the restaurant.
New survey data suggests there is an alarming disconnect between what hospitality executives say about their customer service investments and what they actually execute.
State-of-the-art tablet technology allows for instant in-room food and beverage ordering, bookings, guest communications, instantly updateable digital directories and tailored in-room advertising.
Leveraging total campaign history, the platform enhancement brings more data to UI and enables restaurant marketers to determine the success of their campaigns in five minutes or less.
The company's loyalty program grew 28 percent from a year ago to 10.4 million, and 20 percent of U.S. transactions are now made using mobile devices.
Elastic pricing, granular pricing and personalized pricing are all behind the solution for getting the right deal to the right persona.