Rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis drives social customer relationship management market.
SMS open rates of up to 90 percent offer a clear and direct channel for customer and employee engagement and communication.
Hotels that innovate in response to evolving consumer preferences will find success in driving growth and profitability in 2015.
Top headlines from HT magazine online reveal the payment, loyalty, security and overall trends that will be shaping the hospitality industry in the year to come.
YouGov research reveals purchase consideration rates for nearly 30 QSR brands.
Bluestone National Park Resort partners with ZDirect for above property marketing solutions and has seen a 38.66 percent revenue increase from new guest reservations.
Agreement enables Paytronix Rewards platform to integrate with Aloha POS via NCR Cloud Connect Ecosystem.
Guests confirm travel plans on guestroom television before leaving for airport with FlyteChannel.
Richmond, Nashville and Detroit area Krispy Kreme fans get first look at My Krispy Kreme Treats App.
Consumers respond favorably to rewards program, digital deals and experience; Now Google Wallet added to the mix.