Airbnb's genius is not the platform they built but the understanding they have of the traveler's mindset.
Clairvoyix unlocks guest value hidden in client PMS and CRS data.
While it is easy to purchase tablets and build customized apps, Peninsula Hotels found it much more difficult to manage and secure the devices on their own.
Glitch helps hoteliers monitor guest complaints and track the costs associated with each request.
The software integrates transactional sales details, loyalty data, experience driven survey information, and customer recovery tools to improve customer experience and increase profitability.
The 2017 Smart Decision Guide to Hotel Guest Experience Management will help hoteliers seeking to upgrade their property's GEM capabilities.
Meanwhile, those who are loyalists appear to be using loyalty programs more regularly.
Restaurants can book reservations free; receive access their guests' data for more effective marketing.
Lighthouse Bayview Café servers will use a combination of handheld tablets and traditional point-of-sale terminals to manage orders and payments.
Hyatt, NH Hotel Group, La Quinta Inns and Suites and Watermark Luxe Waterfront Cottages were chosen for their outstanding achievement, vision and leadership in technological innovation.