Declining loyalty, gaming the program, franchisee complaints and a conflict with corporate objectives indicate change is necessary.
Commune Hotles & Resorts installed acoustic soundproof windows to reduce street noise, improve customer satisfaction and improve its online reputation
The CEO of Saint Marc Pub – Café, Bakery & Cheese Affinage, details how the company departed from traditional service methods and instead allows guests to choose how much human interaction they want. Using tabletop digital menus, the company can offer guests seamless hassle-free purchasing, entertainment, and can even capture feedback before the dining experience ends.
HT's Lodging Technology Study, reveals that mobile solutions dominated technology rollouts for 2016 with half of the top solutions having a mobile component. Mobile key deployments, however, still lag behind guest expectations. While 53% of guests want to be able to use smartphones as mobile keys, according to the 2016 Customer Engagement Technology Study, only 12% of hotels currently offer the technology. In this article, HT identifies the ways hotels could stand out from the competition by tapping into the full potential of mobile keys beyond just guestroom access.
How moving to the cloud can strengthen a hotel’s revenue, reputation and caliber of service. Sponsored.
How mobility, data and connectivity will ultra-personalize the next-gen hotel experience.
SUBWAY acquired the digital tech team from its long-term partner Avanti Commerce.
With ResWave, hotels can now offer loyalty-based and shoulder-optimized rate capabilities and let customers book add-on activities.
Customers can place orders and pay using popular messenger applications.
Chirpify, Paytronix partner to help Togo's Eateries drive customer engagement by rewarding Tribe members for each social media interaction.