Embracing personalization technologies, machine learning-powered solutions, social media analytics and mutually beneficial partnerships could help hotels improve their loyalty programs.
Using interactive SMS texting, PMH mobile gifts have redemption rates between 14% and 35%.
In part two of this two-part series, HT interviews restaurateurs to discuss how they're using augmented and virtual reality to engage with guests and employees.
In part one of this two-part series, HT interviews hoteliers to learn how augmented and virtual reality can foster engagement, loyalty for guests as well as employees.
Consumers can conveniently pre-order and pay for food, beverages, merchandise and services.
View a demonstration of Punchh's solution at MURTEC 2017 (March 7-9, Booth #43) in Las Vegas.
Penn Station East Coast Subs adds mobile and online ordering powered by Onosys
One way to build loyalty: Don't ask customers to switch channels such as from Facebook to e-mail to resolve their customer service issue.
La Quinta redesigned its mobile platform and loyalty app to give members easier access to the new features.
The cloud-based software company was chosen based on its ability to handle multiple, complex systems and leverage real-time data to heighten guest experiences.