HT's Group Editor-in-Chief, Abigail Lorden discusses the importance of hospitality operators knowing their customers and acting on data to send perfectly timed and relevant communications.
How FRHI Hotels & Resorts connected worldwide staff with a mobile and online platform. FRHI's internal communications project manager shares how an internal communications team established a vision of efficient, two-way communication based on achieving three goals: increase awareness of the FRHI brand; facilitate employee communication; and reach employees with inactive email accounts.
Samsung Pay now supports 50 popular merchant gift cards in new gift card store including Domino's.
Medallia software aligns operations for mountain resort operator.
Sabre commissioned study finds guests are increasingly willing to share data in exchange for personalized hotel service.
Why social data and data mining are key to running a hospitality business.
Ride reminders, loyalty points and discounted rides among benefits for guests with Uber and IHG collaboration.
Growing operator strengthens guest satisfaction scores across 20 properties with Digital Alchemy.
NCR Mobile Consumer Engagement platform enables Krispy Kreme to connect guests with special location-based invitations, offers and rewards.
Tillster powers the mobile loyalty platform for Burger King New Zealand.