Business can interact with customers using SMS, email and Facebook messenger.
Upgrades allow guests to pay their check using their mobile phone and merchants to better understand their customers.
Companies team to offer mobile solution that allows for ordering, payment, marketing, feedback and more.
Texting and messaging is the biggest trend in hotels, giving guests a whole new level of personalization.
New app enables guests to use mobile pay, earn rewards and locate nearest Wetzel's Pretzels.
Survey reveals Americans think loyalty points are key to booking travel.
Emerging technology of today predicts tomorrow's foodservice trends.
The 5th annual Customer Engagement Technology Study takes a look at experience through the lens of the consumer. Sponsored.
How gamification strategies can help operators win with more loyalty members, increased bookings, higher incremental revenue and a more deeply engaged staff.
Advancing customer expectations and demands necessitate smart tech investments. Sponsored.