As the recently released 2015 Customer Engagement Technology Study illustrates, operators must find ways to integrate what guests want – such as mobility – with appropriate systems in ways that add value and convenience.
New survey data suggests there is an alarming disconnect between what hospitality executives say about their customer service investments and what they actually execute.
A Los Angeles restaurant said the app gives it yet another platform to further engage customers and expand its reach online from within the restaurant.
State-of-the-art tablet technology allows for instant in-room food and beverage ordering, bookings, guest communications, instantly updateable digital directories and tailored in-room advertising.
Leveraging total campaign history, the platform enhancement brings more data to UI and enables restaurant marketers to determine the success of their campaigns in five minutes or less.
The company's loyalty program grew 28 percent from a year ago to 10.4 million, and 20 percent of U.S. transactions are now made using mobile devices.
Elastic pricing, granular pricing and personalized pricing are all behind the solution for getting the right deal to the right persona.
The smart home, smart office and IoT technology expert introduces turnkey automation, integration and managed solutions for hotels and resorts.
Built to deliver restaurant-specific KPI's, HotSchedules Reveal provides real-time insight into sales, transactions, inventory, labor, social media, weather and more.
The payment technology and services solutions provider now offers its gift card clients, distributors, partners and resellers a fully integrated, comprehensive physical and digital gift card program.