Like most restaurants Alondra's values customer feedback. Both criticism and praise are instructional for continually improving the guest experience. When the comment card system Alondra's proved to not be yielding a strong enough response rate, the restaurant sought a next-generation solution. Real-time feedback from digital surveys helps the full-service restaurant improve guest satisfaction scores across four locations.
Hard Rock International's senior director of digital marketing and CRM discusses how leveraging mobile loyalty programs engages travelers on their terms.
Merging mobile marketing efforts with beacon technology can result in increased sales and loyalty.
RoamingAround is making the guest experience more engaging with visual elements and interactive touchpoints that will make destinations more unique and appealing.
Givex is contributing its POS technology to Baja Fresh for a No Kid Hungry campaign.
Menin Hospitality brings mobile check-in, room selection, and smartphone door locks to South Beach at the Gale South Beach & Bentley South Beach.
In a world of increased mobile use and expectations of rapid online responses from properties and brands, hoteliers need to stay on trend with digital spending when planning their 2015 budget.
Marriott has announced additions to its mobile check-in and check-out feature.
Connected management mega-trend drives the global wireless M2M market.
2014 Expedia.com Insiders' Select List winners run the technology gamut.