Cover Story:

Speeding Up Fast Casual


Panera Bread launched its Panera 2.0 concept which sought to have stores rely on fully-integrated technology to speed up and thereby improve the customer experience by removing friction points for ordering, picking up and paying for food. In this interview, Panera's Sr. Vice President and CIO John Meister talks about the technology behind Panera 2.0, including custom-built POS software and the integrations that empowered a faster front-of-house to ramp up production in the back of the house.


Culture Eats Strategy at the Summit


The 11th annual Restaurant Executive Summit hosts an executive panel that tackles the hot button topic of the rise of the chief digital officer and its potential to upset the status of CIOs.

Property Wide:

How Resorts Manage Revenue in a Digital World


The latest revenue management systems are helping operators forecast demand, segment guests and optimize pricing, while also remaining consistent across all partner websites, such as Expedia and Travelocity. As an added benefit, these systems can reduce labor-intensive calculations and allow employees to focus on interpreting data and making decisions. HT talks to several major resort firms about the impact that revenue management technology is having at their properties.

Speed & Service:

Three Tech Trends Getting Served Up in Restaurants


Networked devices and a bevy of data will reshape the next-generation kitchen. HT takes a look at three key areas, including IoT, analytics and real-time ordering, that are ripe for adoption in the kitchen.


Winning the Business of Repeat Customers


HT gets input from Task Retail Technologies and Paytronix about how technology can be used to engender loyalty, and how brands can better manage loyalty data.


2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum