LOYALTY & CRM

May the (Work) Force Be With You

6/10/2008
Restaurants and hotels alike face the difficulties of labor related issues while at the same time trying to satisfy the needs of top tier customers. Several operators share how technology is the key to mitigating these problems.

What's Now in High Speed Internet

6/10/2008
High speed internet access is becoming a necessary amenity for any hotel. Get the scoop on the five HSIA innovations that you need now.

2008 Hotel Visionaries Announced

6/10/2008
The annual Hotel Visionary Awards recognize hotel companies on a basis of innovation, thought leadership, and forward-thinking vision. Peninsula Hotels, Fairmont Hotels & Resorts and MTM Luxury Lodging take top honors in 2008.

Station Casinos Plan System-Wide Guest Response Roll Out

6/9/2008
Eleven Station Casino properties plan to update their guest-response systems with MTech's Internet-based solution. This will consolidate operations of the11 property-based PBX operations to an offsite, centralized Guest Call Center facility.

Chockstone Loyalty Program Now Available Nationwide

6/5/2008
Chockstone promises to enable restaurant operators to improve financial results through their personalize guest loyalty program. Customer information, such as menu preferences, frequency of visits, and discount eligibility, are warehouses and can be easily accessed.

Give Guests the In-Room Tech They Demand

6/3/2008
As the average hotel guest enjoys a wide array of the most current technological advancements at home, hotels are struggling to keep up with their in-room technology. What do hotels need to do in order to stay ahead of the curve and increase the rate of guest returns
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference