LOYALTY & CRM

Gaylord Entertainment Gives Guests More Face Time with Auto-Labor Scheduling

10/30/2008
Servicing a market segment consisting of large group meetings and conventions, Gaylord Entertainment was in need of a solution that would optimize management of the 9,000+ employees in their STARS program. After upgrading from a manual workforce scheduling system, Gaylord is able to focus more time on individual customer service instead of staying behind the scenes.

Destination Hotels & Resorts Tackles Web 2.0

10/24/2008
By the end of 2008, Destination Hotels & Resorts will complete the roll out of the Avalon BUZZ Report to monitor customer satisfaction and feedback over the internet.
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