LOYALTY & CRM

Future Proof: Hotel 1000 Takes Tech to New Levels

6/10/2008
Seattle's Hotel 1000 opened in 2006 with one of the industry's first fully-converged IP networks, and since then has continued to exceed guest and industry standards for IT innovation. In this exclusive interview with the hotel's management company MTM Luxury Lodging, HT offers the inside scoop on how Hotel 1000 is leveraging its network with new applications that wow guests and offer many happy returns.

May the (Work) Force Be With You

6/10/2008
Restaurants and hotels alike face the difficulties of labor related issues while at the same time trying to satisfy the needs of top tier customers. Several operators share how technology is the key to mitigating these problems.

What's Now in High Speed Internet

6/10/2008
High speed internet access is becoming a necessary amenity for any hotel. Get the scoop on the five HSIA innovations that you need now.

2008 Hotel Visionaries Announced

6/10/2008
The annual Hotel Visionary Awards recognize hotel companies on a basis of innovation, thought leadership, and forward-thinking vision. Peninsula Hotels, Fairmont Hotels & Resorts and MTM Luxury Lodging take top honors in 2008.

Station Casinos Plan System-Wide Guest Response Roll Out

6/9/2008
Eleven Station Casino properties plan to update their guest-response systems with MTech's Internet-based solution. This will consolidate operations of the11 property-based PBX operations to an offsite, centralized Guest Call Center facility.

Chockstone Loyalty Program Now Available Nationwide

6/5/2008
Chockstone promises to enable restaurant operators to improve financial results through their personalize guest loyalty program. Customer information, such as menu preferences, frequency of visits, and discount eligibility, are warehouses and can be easily accessed.

Give Guests the In-Room Tech They Demand

6/3/2008
As the average hotel guest enjoys a wide array of the most current technological advancements at home, hotels are struggling to keep up with their in-room technology. What do hotels need to do in order to stay ahead of the curve and increase the rate of guest returns
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2014 Customer Engagement Technology Study

8/6/2014
Hospitality Technology's "2014 Customer Engagement Technology Study" tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. Highlights include implementation plans for 2015, and details on how hotels and restaurants are using mobile and digital technologies to engage guests. Want to know what features are available on restaurant mobile websites and mobile apps? Or how hotels are managing and measuring social media? These insights and more are inside!

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference