LOYALTY & CRM

An Ultimate Makeover

8/10/2009
Headed by a growing group of technology vendors who support integration and communication among suppliers, The Ultimate Hotel Technology Makeover offers two winning hotels the chance for a complete technology overhaul.

Millennials Represent Golden Demographic for Loyalty Marketers

8/10/2009
U.S. consumer participation in rewards programs may be on the rise, but there is one group that has been a seen a significant jump in loyalty program participation making them a prime target for loyalty marketers during this economy: Millennials.

The Bandwidth Balance

8/10/2009
As guest demand for increased bandwidth reaches new heights, hoteliers are presented with the challenge of providing the same service that travelers have come to expect but for a fraction of the cost. Learn how bandwidth shaping and load balancing devices can help.

Twitter: What Hospitality Execs Need to Know

8/10/2009
Twitter, the youngest tool in the social networking revolution, is already changing the face of the hospitality industry. Hotels and restaurants share their top tips on how to leverage this tool to build guest connections and drive business growth.

Uncommon Common Spaces

8/10/2009
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.

Tech, Love & Rock 'n' Roll

8/10/2009
When the Hard Rock Cafe's new flagship location opens this summer, it will also debut Hard Rock Interactive, a series of touch-enabled technologies aimed at enhancing the guest experience, and showcasing Hard Rock's world-renowned collection of rock and roll memorabilia on larger-than-life displays. HT gets an inside look at these technologies in an exclusive interview with Joe Tenczar, sr. director of technology/CIO for Hard Rock International.

Booking Bonanza: Destination Hotels' New Loyalty Program Rakes in more than 1,360 Room Nights

8/6/2009
In need of a targeted strategy to cross-sell and up-sell properties within the Destination Hotels & Resorts collection, the company turned to AIR Marketing to assist in launching a new customer loyalty program, Destination Delivers. Since its debut, the program has garnered a membership of more than 6,500 Destination guests, who have contributed to booking more than 1,360 room nights.
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