LOYALTY & CRM

Aloft Hotels' New Smart Check-In Pilot Lets Guests Bypass Front Desk

4/22/2010
Aloft's new Smart Check-In pilot program is allowing a select group of Starwood Preferred Guest members to skip the front desk at check-in and head directly to their rooms. Learn how this is providing guests with a new level of convenience, while freeing up front desk traffic.

Annual Restaurant IT Study Highlights Continuing Impact of the Economy

4/8/2010
Findings from Hospitality Technology's 12th annual Restaurant Technology Study reveal that the economy continues to tightly grip the restaurant industry. Business metrics continue to be down, leading restaurant companies to act conservatively when investing their IT dollars into new projects.

Best Western CIO offers 'Tech Reality Check'

4/8/2010
Hospitality Technology sits down with Scott Gibson, CIO and SVP of Distribution for Best Western International, for a candid perspective on when, where and how hotels can invest for greatest returns on guest satisfaction and on their bottom-line. Plus, Gibson shares his company's near-term tech priorities; for Best Western, an optimized web site ranks high on the list.
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2017 Multi-Unit Restaurant Technology Executive Summit