LOYALTY & CRM

Design Smarter Guest Surveys: Most Missed Loyalty Measurements

1/20/2009
Loyalty is not a linear concept. With the vast integration of research and survey technologies across customer loyalty fronts, many operators fail to take a number of variables into account when measuring guest loyalty. Learn why loyalty extends beyond the bounds of purchasing behavior and how to measure for behavioral and emotional customers.

Boyd Gaming Launches B Connected Online

1/16/2009
The launch of B Connected Online gives players a one-stop place to monitor special offers, point balances, and progress toward achieving higher tier levels within Boyd Gaming's loyalty program.

Peninsula Beverly Hills Streamlines Concierge and Front Desk Practices

1/15/2009
Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions. By streamlining these time consuming tasks through the installation of a Web-based task-tracking and database solution, staff are now able to build closer relationships with guests.
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2015 New Tech Showcase

2/17/2015
Hospitality Technology's annual New Tech Showcase is the must-read supplement that covers new hardware, software and services for the lodging and foodservice industry. Download the 2015 New Tech Showcase for more information on these innovative solutions which include: the latest introductions in mobile POS technology; tablet-based solutions, new customer engagement platforms, cloud-based solutions, cross-platform mobile innovations, and more. Sponsored.

LIVE EVENTS

2015 Multi-Unit Restaurant Technology Conference
2015 Hotel Technology Forum
2015 Restaurant Executive Summit