LOYALTY & CRM

Hard Rock Taps Technomedia for Interactive Memorabilia Touch-Wall

3/4/2010
Hard Rock has contracted Technomedia Solutions to create and deliver a seventy-two square foot interactive high resolution touch-wall that allows visitors to browse and visually manipulate representations of memorabilia and video from its 157 locations.

Self-Service's Future Comes into Focus

3/3/2010
According to recent reports, the hospitality self-service market is expected to experience a compound annual growth rate of 11.3%, as penetration and adoption rates improve. VDC Research identifies and analyzes the now- and near-term opportunities and threats impacting North America.

POS: Always a Hot Topic

3/3/2010
Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.

A 'Breach' in Customer Loyalty

3/3/2010
A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.

IP-Converged Networks

3/3/2010
What's the best way to create a converged wireless infrastructure? Hotels weigh the pros and cons of rip-and-replace versus reuse and recycle. At the end of the day, though, does it all come down to balancing budgets against customers' needs?

How iPizza is Done

3/3/2010
Since its official release in July 2009, Pizza Hut's revolutionary and award-winning iPhone/iPod touch application has created an innovation 'explosion' in the mobile communication front. Pizza Hut's Baron Concors, CIO; Kevin Fish, project manager; and Carlos Chavez, director of eCommerce technology dish on the winning strategy that launched its first-to-market, million-dollar food ordering application.
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