On the heels of announcing a global initiative for mobile check-in, Hilton Worldwide's digital and technology leaders discuss their collaboration and future plans for mobility. In what is an industry-first development, Hilton has initiated the wide-scale deployment of mobile-enabled check-in and room selection for its loyalty program members. HT speaks to Geraldine Calpin, senior vice president & global head of digital, and Bill Murphy, CIO, to get insight into the strategy and collaboration behind the project, plus insight into Hilton's future plans for mobile devices.
Hotels and restaurants are both looking for ways to truly connect and engage in meaningful ways with guests. Rewarding loyal consumers doesn't come without cost, however, and for that reason it's critical to reward the right population.
With the deadline for merchants to be capable of accepting EMV looming, the hospitality industry as a whole must take appropriate actions to be prepared. Those who don't have the ability to accept EMV credit cards and experiences a breach after that date, will likely bear the responsibility of the cost associated with the fraud. To help have a smooth transition, there are some key steps all operators should be taking prior to October 2015.
The 2014 Global Traveler Study offers hotel and restaurant executives detailed insight into the mind of the modern traveler. Through global consumer surveys across a wide range of demographics, Hospitality Technology magazine and Cognizant Business Consulting have uncovered traveler preferences for the use of mobile devices, social media, and loyalty programs in their interactions with hotels and restaurants. Sponsored.
This annual showcase highlights solutions that can help hotels and restaurants optimize their workforce across a variety of areas such as: onboarding, recruiting and pre-screening tools; employee training and development; performance management and assessment tools; communication tools and systems; forecasting solutions to maximize sales and reduce labor costs; scheduling systems, including mobile and web-based platforms and more. Sponsored.
BirchStreet Systems helps Omni Hotels & Resorts to see achievements in global procure-to-pay, budget tracking and spend management.
Mobile Photo Share by RoamingAround heightens customer engagement, boosts revenues and improves CRM via mobile incentives, redemption offers and more.
Cloud-based software platform LiveRez.com has developed app that uses Google Glass.
Advancements in tourism e-commerce software technology are now enabling tour providers to manage their businesses more efficiently and take advantage of both online sales as well as sales through distribution.
The Federal Communications Commission has levied a fine against Marriott International saying that employees at the Gaylord Opryland Resort disabled wifi networks at conference facilities.