By the end of 2015, order-and-pay tablets are being mounted at the table, and check settlement for all purchases will be integrated into a single transaction at all of Buffalo Wild Wings' 1,010+ locations. HT talks to Karen Bird, VP of IT, about the project, as well as evolving mobile trends in restaurant technology.
It's no mystery that in the hospitality industry, having a reliable staff that provides excellent customer service is essential for success. With payroll and benefits often being one of largest expenses for a hotel or restaurant, operators want to make sure that they are getting a good return on human resource investments. Here are five ways that a workforce management system can help owners and operators make effective staffing decisions while keeping costs under control.
In business there is now a clear realization that customer engagement,loyalty and innovation are intertwined and Influence over technology spending is transitioning rapidly from the CIO to the CMO. Dean Houden, CMO for TASK, talks about the role that marketing executives are playing in IT decisions. (Sponsored)
Quiznos' CMO shares how the eatery is leveraging gamified marketing and social media to engage ad-weary consumers.
Upgrades from NoshList include a customer DIY feature that lets them add themselves to a restaurant's waitlist.
Mobile and loyalty integrations with the POS make up the top stories from the last month.
Quick Service Restaurant Holdings has selected MICROS Simphony for its three Australian brands.
The ordering and payment app is ready for mass adoption and POS integration seen as key to widespread deployment of mobile ordering apps.
ServiceNow master partner Cloud Sherpas accelerates deployment and adoption for Einstein Noah Restaurant Group.
Five ways replacing antiquated point of sale systems can deliver cost savings and increased revenues.