Reward Point Revolution

For the 50-unit frozen dessert chain Tasti D-Lite, cross-department collaboration has spawned a customer engagement strategy that is helping to bridge the online/in-store gap. HT talks to VP of technology BJ Emerson about Tasti's social engagement roadmap, plus how the growing mobile and social trends are expected to change the face of loyalty as we know it.

Mobile POS Showdown

When it comes to mobile point-of-sale technology, are restaurants better off investing in tried-and-true commercial devices or consumer-grade solutions, such as iPads or smartphones? Operators weigh the pros and cons of price, durability, battery life and more.

2011 Property Management System Innovations

The mobile, social and cloud technology trends that are gaining prominence across much of the industry are finding their way into property management systems in 2011. HT taps the vendor community to learn about how these and other trends are shaping PMS technology.

Self-Service Reborn

Study reveals that acceptance of self-service by hospitality organizations runs high when it is presented on the right platform: guests' own devices.

HTF Speakers & Attendees Divulge Top IT Trends, Priorities in 2011

What IT projects are hoteliers focused on in 2011? What are the biggest trends affecting the lodging industry? 2011 Hotel Technology Forum speakers and attendees, including Hilton, Morgans Hotel Group and Benchmark Hospitality International, answer these questions and more in our exclusive video series.

What You Missed at the 2011 Hotel Technology Forum

VIDEO EXCLUSIVES: Speakers from the 2011 Hotel Technology Forum, including Choice Hotels International and Hyatt, reveal key session takeaways regarding cloud computing, property management system trends, guestroom must-haves and more.
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