Cornell University reveals online ordering inhibitors, plus what restaurateurs must do to meet guest expectations.
For the 50-unit frozen dessert chain Tasti D-Lite, cross-department collaboration has spawned a customer engagement strategy that is helping to bridge the online/in-store gap. HT talks to VP of technology BJ Emerson about Tasti's social engagement roadmap, plus how the growing mobile and social trends are expected to change the face of loyalty as we know it.
When it comes to mobile point-of-sale technology, are restaurants better off investing in tried-and-true commercial devices or consumer-grade solutions, such as iPads or smartphones? Operators weigh the pros and cons of price, durability, battery life and more.
The mobile, social and cloud technology trends that are gaining prominence across much of the industry are finding their way into property management systems in 2011. HT taps the vendor community to learn about how these and other trends are shaping PMS technology.
An outsourced network and virtual apps let citizenM Hotel Group focus on guests, and leave IT to the experts.
Magazine from the 1980s reveals some wins, and some stalemates with hotel technology. Learn how guestroom energy control and more stack up.
Study reveals that acceptance of self-service by hospitality organizations runs high when it is presented on the right platform: guests' own devices.
What IT projects are hoteliers focused on in 2011? What are the biggest trends affecting the lodging industry? 2011 Hotel Technology Forum speakers and attendees, including Hilton, Morgans Hotel Group and Benchmark Hospitality International, answer these questions and more in our exclusive video series.
HT's monthly recap covers the latest POS certifications, how Legends Sports Bar is leveraging a POS handhelds to boost sales, what POS shipment trends say about the health of the industry, and more.
VIDEO EXCLUSIVES: Speakers from the 2011 Hotel Technology Forum, including Choice Hotels International and Hyatt, reveal key session takeaways regarding cloud computing, property management system trends, guestroom must-haves and more.