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These days, more and more restaurants are taking advantage of point-of-service (POS) technology, replacing cash registers with fully integrated, PC-based systems. In many cases, the technology is staying well ahead of customer demand, as most users report they are utilizing only a percentage of the available features, but talk excitedly about moving forward in the future with the introduction of several of the additional features being offered by providers.
In restaurant settings, POS systems typically handle food orders, operate as smart cash registers, and perform other mission-critical functions such as labor management, scheduling, food ordering/inventory and even accounting.
A point-of-sale system represents a huge investment for many companies, yet most fail to use even a fraction of the systems' capabilities. That relegates POS squarely to the expense category, when full use of the software and hardware they've bought can make POS a revenue-generator.