Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.
Delivery test will allow consumers to track delivery drivers and orders.
A new study published by the Center for Hospitality Research (CHR) finds that travelers are ready to use their smartphones and tablets for far more than is currently possible.
From the Starbucks POS outage to major foodservice locations rolling out tableside, mobile or online ordering, April was a big month in the point of sale.
Ramada Plaza Waikiki has added the Bittel Classic Charger to raise the bar on guest satisfaction.
Bundled solutions improve restaurant and patrons' ordering experience and sales.
Sands Expo now has the largest 802.11ac convention center network west of the Mississippi, covering over 2.25 million square feet. Fees from access and location-based services paid back the investment in the original Xirrus network in just three months.
The 2015 Data Breach Investigations Report looks at the cybersecurity landscape, including mobile security, IoT tech and financial impact of a breach.
One of the largest meeting facilities in the Midwest teams with Computers & Telecom Inc. to provide consistently strong Internet access.
SPG app for Apple Watch anticipates and responds to needs of guests from mobile check in, to opening room door, to providing information with just a glance at the wrist.