In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.
There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.
Anticipated Brooklyn luxury property selects smart hotel technology expert to deliver automation, energy savings and convenience.
A Valuepoint Networks Guest Controller is said to make efficient use of the fiber optic internet line coming into the building, while also onboarding guests to the network.
Hospitality is one of the top three most-compromised industries with a 50 percent increase in security breach disclosures in 2014; here are the top pitfalls to avoid.
The $22M renovation with networked energy management system stays a step ahead of the Texas state capitol's environmental conservation mandates.
Newly opened Hyatt Place Jermuk features RFID locks, Elsafe electronic safes, PolarBar minibars and Vision System Software.
LG Electronics helps transform a landmark-status building into a modern, functioning hotel, with its heat recovery system, ductless in-room AC units with smart thermostats and TVs with interactive platforms.
State-of-the-art tablet technology allows for instant in-room food and beverage ordering, bookings, guest communications, instantly updateable digital directories and tailored in-room advertising.
The smart home, smart office and IoT technology expert introduces turnkey automation, integration and managed solutions for hotels and resorts.