Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.
Reliable and accessible Internet is a top priority for hotels. Guests are often traveling with multiple Wi-Fi devices, and consumption continues to increase. Hotels agree that investing in a bigger pipe, however, is no longer enough. The next adaptions focus on more robust access points, and better security.
Ramada Plaza Waikiki has added the Bittel Classic Charger to raise the bar on guest satisfaction.
Motel 6 has selected DISH's smartbox to deliver in-room entertainment while offering scalability, space reduction and remote manageability.
Latest Domino's AnyWare innovation makes it easy for customers to place and track orders all while still watching television.
Intelligent INNCOM IRAS combines significant energy cost reduction with guest security for Park Hyatt.
Hotels will boost in-room technology budgets in 2015 with mobility topping the must-do list for many. HT connects with industry executives to find out what next-generation technologies hotels are forging ahead with in 2015.
The Fontainebleau drives increased guest reviews and revenue with mobile check-in from StayNTouch.
Neema Hospitality uses energy efficiency system to improve profitability without increasing room rates at its properties.
In preparation for Super Bowl Sunday, Domino's expects to sell more than 11 million slices of pizza, with 50 percent of sales coming from digital ordering channels.