SECURITY

Sheraton Puts the Social Back into Networking

6/10/2009
In 2007, Sheraton Hotels & Resorts launched Link@Sheraton, a unique concept for its lobbies that melds technology with social interaction. These lobbies strive to create an ideal work-play environment, complete with all-in-one workstations, free HSIA and, in some locations, Microsoft Surface touch-sensitive tables. Find out why both guests and owners are raving about these concept lobbies in this exclusive interview with Starwood execs Hoyt Harper, SVP of brand management, and Mark McBeth, VP of IT.

Guests Rate Top Restaurant Technology

6/9/2009
In a study recently released by the Cornell Center for Hospitality Research, three researchers found that restaurant customers place a higher value on some types of technology than they do on others. Find out how customers ranked pagers for table management, online reservations, Internet-based ordering, kiosk-based payment and more.

Coffee Bean & Tea Leaf Drives Sales with Free WiFi Offering

6/4/2009
With the rise in consumers' desire to be online 24/7, management for the Coffee Bean & Tea Leaf thought that it was time to offer free WiFi connectivity in their stores to create local buzz and to keep store lobbies full during non-peak periods. Learn how this decision has led to an increase in consumer spending and the technology partners that are making it so.

Hosted PMS Centralizes Joie de Vivre Properties

5/14/2009
It is hard to believe that only a few years ago, Joie de Vivre hotels had a very disjointed IT operation, with no standardized or centralized property management system. Learn how the hotel brand is able to manage its 38 hotels and PMS environments through a hosted application from MICROS.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference