SECURITY

Wyndham Hotels & Resorts Shaken by Data Breach

3/5/2010
In late January 2010, Wyndham Hotels & Resorts discovered that unauthorized intrusions into the computer systems of certain Wyndham brand-franchised and managed hotels resulted in the unauthorized acquisition of customer names and payment card information.

Video Analytics Reincarnated

3/3/2010
Thanks to spill over from military and government agencies, video surveillance systems in hospitality are becoming more and more sophisticated through the integration of analytic applications that turn traditional video into uber intelligence gathers.

POS: Always a Hot Topic

3/3/2010
Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.

A 'Breach' in Customer Loyalty

3/3/2010
A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.

Hospitality Struck Hard by Hackers in 2009

3/3/2010
According to the 2010 Global Security Report, hospitality data breaches accounted for a whopping 38% of all breaches investigated by Trustwave SpiderLabs; software-based point of sale systems were identified as the most frequently breached area across all of the industries involved in the study.
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2015 Lodging Technology Study

12/11/2014
HT's annual Lodging Technology Study tracks budgets, business objectives, and investment allocation trends in hotel IT. This report incorporates feedback from hoteliers to produce a comprehensive and useful set of findings, diving significantly deeper into top goals and challenges for IT teams, the role of IT leaders in business strategy and planned investments for in-room, guest-facing and property systems. Sponsored.
 

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