Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.
The POS has become a central hub for sales, employee training and tracking, loyalty, guest data and much more. With all those components, deciding upon a POS vendor and strategy are major talking points for restaurant insiders. HT asked a panel of execs to identify important trends and best practices, as well as share what they are looking for in next-generation POS systems. Their responses shed some light on where the industry is – or should be – heading in terms of future-proofing the POS.
The importance of data security in the hospitality industry has increased in recent years with the rise of online bookings and the additional data collection avenues available, such as social media, mobile applications and website booking engines. Data attacks can be costly for hotels; both in the cost of trying to recover data along with lost revenue from future customers choosing a competitor because of the breach. With attacks on the rise and hackers targeting more than credit cards, hotels must remain diligent about data security.
Integration, cloud solutions, mobility and PCI security are top-of-mind when it comes to point of sale decisions and roll-outs.
XPIENT announces new XPRESS POS platform.
Ascension Software has announced that online platform reduces risk of non-PCI compliance.
Execs from Buffalo Wild Wings, Firehouse Subs, Arby's and more discuss navigating point-of-sale options and considerations.
Point of sale systems serve multi-functional purposes from training capabilities to data security and providing business intelligence.
Multi-tenanted brand app launched at HITEC 2013 as iRiS takes customer engagement to new level.
New solution prevents both front-end and back-end entry of cardholder data in to the PMS with virtually no risk of data breach.