ARTICLES BY THIS AUTHOR
- 5/2/2024
Everything to Everyone: How a Modern Cloud PMS Can Elevate Multi-Property Management
A modern PMS with open APIs, cloud-based infrastructure, and full-featured multi-property management capabilities allows operators to seamlessly interact with guests across properties, adapt to market changes swiftly, and provide a unified experience. - 4/24/2024
UPDATE: Customer Data Confirmed Stolen in Omni Hotels Cyberattack
Daixin ransomware gang claims responsibility for the attack. Plus, cybersecurity experts offer some advice. - 4/23/2024
Why Equity Is at the Core of Spatial Design Technology
The integration of spatial design technology, specifically 3D digital twins, into the events industry represents a transformative step towards equity and accessibility. - 4/23/2024
5 Ways Learning Management Systems Embedded in Your PMS Help Jump-Start Onboarding
Here are five essential features independent hoteliers should look for in a learning management system. - 4/23/2024
How Addon Services Can Improve the Guest Experience at Resorts
By investing in add-on services, staff can spend less time on unnecessary processes and complex tech training, freeing up valuable time to focus on providing exceptional guest services. - 4/22/2024
HT Talks Tech: Karl DeHaven, VP of Revenue, Charlestowne Hotels
DeHaven gives us a glimpse into the future of hotel revenue strategies and the transformative power of dynamic pricing in the hospitality industry. - 4/16/2024
Driving Excellence: Elevating Valet Services with Tech Solutions
Explore the intersection of hospitality and technology, uncovering opportunities for hotels to streamline parking services and exceed guest expectations. - 4/16/2024
Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector. - 4/17/2024
Unpacking the Shift in Restaurant Tech Spending
Industry experts weigh in on why they think restaurant IT budgets are increasing and how that tech spend will affect the industry. - 4/11/2024
CASE STUDY: Hotel X Supercharges Marketing with Automation and Dynamic Content
The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data.