ARTICLES BY THIS AUTHOR
- 4/3/2024
Revenue Management Strategies for the Hotel Industry
Explore hotel revenue management's critical role in optimizing income streams and ensuring long-term financial success and guest satisfaction. - 4/3/2024
The Power of a Unified Hospitality Platform: Insights from IBS’ Steffan Berelowitz
Discover how the concept of a unified platform is reshaping the hotel tech landscape, offering solutions to industry challenges while enhancing guest and staff experiences. - 4/1/2024
Transforming Guest Experiences: Turtle Bay Resort Partners with Salesforce for AI-Powered Personalization
Robert Marusi, chief commercial officer, Turtle Bay Resort, explains how Salesforce's Einstein 1 Platform is fueling a digital transformation, resulting in a substantial increase in revenue and a highly engaging guest experience. - 3/29/2024
Leveraging Technology to Foster Guest Loyalty in Hospitality
By embracing technology, hotels can make personalized outreach, offering exclusive experiences and enhancing guest engagement, ultimately standing out in a competitive market and building lasting relationships. - 4/1/2024
The Continued Focus on Secure Technology in Hospitality
Implementing strategic cybersecurity measures ensures guest data protection and builds trust in hospitality tech systems. - 3/27/2024
HT Talks Tech: Robin Ruttle, Sr. Director, Loyalty & Partnerships, Sonesta International Hotels
With more than 15 years of experience in marketing, loyalty and CRM, Ruttle believes in the power of storytelling and what it means for brands. - 3/26/2024
Gamification and AI: The Future of Customer Loyalty and Behavior Change
Delve into how AI-powered gamification is revolutionizing customer interactions, driving behavior change, and unlocking new levels of customer loyalty. - 3/26/2024
For Today’s Travel Technology, All Roads Point to Experience-as-a-Service
Emerging technologies such as computer vision and social analytics are reinventing travel. - 3/26/2024
A Holistic Approach to Solving Hospitality’s Unique Cybersecurity Challenges
Improving cyber hygiene and implementing 24/7 detection and response capabilities can go a long way toward significantly hardening defenses and strengthening security postures. - 3/26/2024
Is It Possible to Have Anticipatory Service in a Fully Digital Hospitality Experience?
How to balance the increasing prevalence of digital tools with a hallmark of the hospitality experience, anticipatory service.