As the hospitality industry prepares for the end of swipe-and-sign, hospitality must take steps to secure infrastructure, namely: prevent, prepare and detect. This infographic details how restaurants and hotels – which are the second and third most compromised industries – can take measures to protect themselves and guests. Sponsored.
Like most restaurants Alondra's values customer feedback. Both criticism and praise are instructional for continually improving the guest experience. When the comment card system Alondra's proved to not be yielding a strong enough response rate, the restaurant sought a next-generation solution. Real-time feedback from digital surveys helps the full-service restaurant improve guest satisfaction scores across four locations.
As the restaurant industry continues to struggle with POS integration, perhaps operators should look to the hotel space where some progress has been made in integration between multiple systems. The next generation of point of sale must address the latest technology capabilities in addition to providing the data that will help restaurants be truly competitive.
Hard Rock International's senior director of digital marketing and CRM discusses how leveraging mobile loyalty programs engages travelers on their terms.
Retail Data Systems deploys end to end encryption and tokenization with EMV ready devices on the NCR Aloha POS, using First Data Corporation’s security solution TransArmor.
New tablet app intros combined hotel and flight search, integrates personalized travel data across multiple devices.
Company formerly known as Isis Wallet announces new brand and logo.
RFID wristbands improve the guest experience and help boost revenue through seamless purchase experience.
Quick-service restaurant increases drive-thru traffic, ticket average and sales with NCR Drive-Thru Timer.
Conrad Hotels & Resorts has increased the functionality of Conrad Concierge mobile app with new intuitive functions for meeting planners.