EDITOR'S NOTE

The Next-Gen IT Department

3/4/2013
Technology has evolved, and its leaders need to evolve along with it. The plan/build/run model of IT operations is outdated, and businesses are starting to funnel money out of IT payroll and into external service providers. But there's still plenty of opportunity for business-savvy IT leaders to make their mark, if they're able to adapt.
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What's Hot and Not in Hospitality for 2013

2/13/2013
Cloud computing and high-speed internet access are two hot button issues that will be shaping the hospitality industry in 2013. How operators choose to address these key points will have major implications in how businesses function and ultimately turn profits.
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Turning Potential Into Power

6/8/2012
Knowledge is power, but only if you use it. The challenge facing the hospitality industry goes beyond merely connecting with guests on social channels, but how to turn information from those connections into actionable CRM data.
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Restaurants Ready for Higher Guest Counts

5/10/2012
At the recent MURTEC, 58 percent of attendees named increasing guest counts as a top business objective. Those bigger numbers can be achieved by investing in the latest technologies in social CRM, e-commerce and business intelligence
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