How the Epson Cloud Can Demystify Restaurant Data

1/10/2016 9:56:00 AM (EST) Video Interview: Hospitality Technology connects with Epson’s director of product management, marketing and technical services Gregg Brunnick and Joel Doherty, who heads up strategy and business development for the company’s new cloud offering. As retail businesses focus on personalizing shopper experiences via big data, we find the POS printer a somewhat unlikely, yet universal and obvious source, for everything from improving marketing to harnessing line-item transactional data. Join us to find out how you – as a restaurant operator – can use this already-ubiquitous workhorse peripheral to improve your operations.

SERG Restaurants adds a Table Turn thanks to Mobile Hostess Management

8/28/2014 10:36:11 AM (EST) Video Interview: Customers have been known to wait for a table, upwards of two hours, at any of SERG Restaurants’ award-wining locations in the Hilton Head area. The company recently began using DineTime Host — a reservations, waitlist and hostess management app from QSR Automations — and as a result has been able to add a full table-turn. In this video interview, HT's editor-in-chief Abigail Lorden catches up with Chris Spargur, partner at SERG Restaurant Group, about how DineTime is helping SERG boost revenue and improve customer service.