Mobile phones, millennial staff members and the concierge are three of five often untapped areas where hotels can improve in how they reach guests and drive revenue.
Firmdale concierges can now book guest transportation all in one interface and have confirmations and real-time status updates automatically communicated to guests via email and text.
After Ivy's launch, the Grand Cascades Lodge saw 25% increased guest engagement, 59% automation of guest communications, and 26% of 5-star-rating guests writing positive TripAdvisor reviews.