The MGM Grand Macau Launches Cisco IP Solutions

| October 03, 2008

The MGM Grand Macau, a leading hotel resort, is deploying Cisco advanced technologies to help improve the guest experience, increase staff productivity and reduce operational expenses. This deployment also sets a new paradigm for the service standards and operational efficiencies of Macau's gaming and hospitality industry, thus helping raise the competitiveness of this key component in the sustainable development and betterment of the city.

MGM Grand Macau employs a wide range of Cisco's IP networking and wireless solutions in order to offer an outstanding level of service and create a better and more personalized experience for guests and visitors. The Cisco solutions deployed in MGM Grand Macau encompass IP Unified Communications (IPUC) and a comprehensive range of wireless, security and data center technologies.

Data, voice and video
Cisco's IP networking and wireless solutions integrate data, voice and video with various convergence applications and are tailored to address the needs of casinos and hotel resorts today. With Cisco's advanced technologies, staff members are able to use the wireless IP phones anywhere in the complex, which significantly improves internal communications and increases productivity. The network also streamlines the administration and operation of the hotel resort with a job dispatch function enabled by Cisco IP Contact Center (IPCC) Express with Cisco IP phones.

With a Cisco IP phone, guests can benefit from an array of multimedia and interactive services in their rooms, enjoying the highest levels of personalized services as well as easier access to and better control over their personal and business communications. With Cisco IP phones in the guest rooms, guests will find information such as weather updates, room information, hotel facilities, unified messages, billing information and channel information, as well as wake-up call, restaurant reservation and email services, at their fingertips. The hotel's "Virtual Butler" service helps enable guests to adjust and control air conditioning, lighting, curtains and room access via their IP phone. The high-speed wireless Internet access throughout the hotel resort complex, which is supported by Cisco's networking infrastructure, also allows guests, visitors and staff to move around freely and enjoy Internet access at any time and anywhere.

The network infrastructure supported by Cisco provides scalability and flexibility for future upgrades and business expansion. MGM Grand Macau will continue to broaden its IT portfolio, with plans to deploy Cisco's IP Interoperability and Collaboration System (IPICS). With IPICS, MGM Grand Macau will be able to improve response time for better incident management and day-to-day operations across departments, with faster incident notification and messaging via the network platform throughout the hotel resort area.

"Cisco is delighted to collaborate with a visionary and leading hotel resort like MGM Grand Macau to establish a pioneering model for business transformation that helps maintain the competitiveness of the gaming and hospitality industry in Macau," says Barbara Chiu, general manager, Cisco Hong Kong and Macau. "With our vision for next-generation properties and our commitment to playing a role in supporting the economic development of Macau, Cisco Connected Hotel, our comprehensive suite of world-class IP and wireless networking solutions, will continue to help hotel resorts build a pervasive platform for business and human communications that provides a better environment and creates a highly personalized experience for each guest."

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