Study Touts Tablets as Preferred Method of Service

Intelity has released the highlights of a two-year study of guestroom iPad usage. This is the first such study conducted using data from actual hotel guest usage.

 

The study showed that 82% of guests used the tablet during their stays on a year-round basis. April had the highest average guest usage at 91%.

 

Average number of uses (also called transactions) per stay was 11.

 

Of the 35 hotel guest services offered, the three most popular were:

In-room dining, 41% of total requests

Wake-up calls, 21% of total requests

Housekeeping requests, 7% of total transactions