Hilton Grand Vacations Company, the timeshare division of Hilton Hotels Corporation, announces that it has successfully alleviated password management issues, reduced password reset calls to the help desk and improved overall enterprise security through the Imprivata OneSign Single Sign-On (SSO) solution from Imprivata Inc., the converged identity and access management appliance company.
From its headquarters in Orlando, Fla., the Hilton Grand Vacations Company IT staff manages all technology issues, including password management requirements of their call center users throughout the world. Prior to OneSign, the policy in place included a mandate for applications to have complex passwords with both numbers and letters to be changed every 90 days to ensure that IT access was secure across the global organization. This system caused the help desk to be overwhelmed with password reset and lockout calls while employees located in remote time zones often found themselves locked out of crucial applications until the following day.
"Our team members are hired to be top sales and service people, not technologists. As such, we needed to find a way to streamline their workflow while maintaining our audit requirements and a major pain point - password management," explains Rich Jackson, vice president of technology operations for Hilton Grand Vacations Company. "Imprivata's OneSign solution delivered immediate results."
Since implementing the solution, the organization has seen a significant drop in password reset calls to the help desk and overall improved productivity. Additionally, Hilton Grand Vacations Company has seen additional benefits from OneSign, including demonstrable compliance with PCI regulations and its reporting capabilities.
"Imprivata's solution worked as advertised and was very easy to implement," adds Jackson. "There was really not a lot of training needed as the solution is very intuitive. It was overall a seamless transition with no disruption to business operations, which was a key success criterion for us."