The Mandarin Oriental Hyde Park in London selects the InfoGenesis POS system from Agilysys to streamline food and beverage operations and enhance guest service at the award-winning 200-room property, which is owned and managed by Mandarin Oriental Hotel Group.
"We've taken the stance of using only 'Best of Breed' solutions in our hotels, and, in our opinion, Agilysys provides the most advanced point-of-sale solution on the market," says Mandarin Oriental Hotel Group's VP of Hotel Information Systems, Gary McCallum. "The InfoGenesis POS combines an accessible user interface with powerful configuration and reporting tools, which enables us to provide exceptional guest service. It's always exciting to introduce new staff to the system, particularly if they've worked with other POS solutions, and watch their eyes light up when they use it. Its performance and flexibility are unmatched in the industry."
The InfoGenesis POS system combines the performance, familiarity and ease-of-use of Windows software with a relational database to deliver a robust point-of-sale solution scalable enough for hospitality operations of all sizes. The InfoGenesis POS solution can manage any combination of dining, bar, room service and gift shop operations.
Features of the system include:
- Real-time reporting capabilities that enable properties to create customized reports and review guest spending patterns
- Sorting, filtering and grouping options that enable staff to locate information quickly and easily
- Organizational controls that allow staff to monitor configuration changes in the system
- Encryption tools that ensure the security of guest data.