Joie De Vivre's Galleria Park Hotel Extend Mobile Guest Services

| September 04, 2014

Joie De Vivre HotelsGalleria Park Hotel, part of Commune Hotels & Resorts has implemented hotel software solutions from StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform.  A 2012 and 2013 finalist for the San Francisco Hotel Council's Hotel Hero Awards for Innovation and recipient of AH&LA’s Innovation Technology award last year, Galleria Park Hotel is the latest Commune Hotels & Resorts property to introduce the StayNTouch Mobility Platform.  
 
With today’s traveler looking for a more personal, convenient guest experience, Galleria Park Hotel is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet) and receive their room keys via a key dispenser. These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience.  Checkouts are similarly expedited.  A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts.  Designed as a plug-in to the hotel’s existing PMS, a major differentiator of the StayNTouch Platform is that it is both white-labeled and directly integrated with the PMS, allowing guest actions to be reflected in the PMS in real-time.
 
The hotel has implemented three StayNTouch cloud-solutions on one platform:
Rover FrontOffice™:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe featuring P2P encryption.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training. 
 
Zest Web™:  Enabling guest pre-engagement and mobile guest services via mobile web, no app needed.  Guests receive an email invite to check-in & out via smart phone or desktop.  Taken to branded experience that allows PMS integrated mobile check-in &/or checkout.  Review bill, preferences collected, upsell opportunities, staff-less key fulfillment in conjunction with our key-dispenser.  Promote and monetize late checkouts.
 
Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
 

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