IHG Selects Cloud-Based Tech to Streamline Ops and Enhance Guest Experience

| August 08, 2016

Intercontinental Hotel Group (IHG) has selected Quore Systemsas a preferred vendor for the company’s more than 3,800 hotels in the Americas. IHG is committed to helping its hotels operate efficiently using smart technology solutions like Quore. “IHG evaluated the landscape of service optimization providers piloting various solutions, and Quore was the clear leader,” said Tim Genovese, Vice President of Quality & Brand Consistency, The Americas, IHG. 
 
Through its cloud-based platform, Quore streamlines hotel workflows, centralizing key operations with automatic cascading and escalation, enabling simple tracking, enhanced efficiency and higher guest satisfaction.
 
Holiday Inn Express® Brentwood South was an early adopter of the solution. “Quore has made operating my hotel so much easier,” said Allyson Trull, General Manager of the hotel. “With the touch of a button I can quickly see what’s happening at my hotel, allowing me to spend more time with my guests and employees instead of focusing on paperwork.”
 
Through its preferred vendor program, IHG will be promoting the use of Quore as a service optimization solution to its North American hotels through multiple internal channels. Quore and IHG will continue to work closely together to identify opportunities to provide additional value to their customers.   
 

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