Hospitality Solutions International (HSI) and Tiare Technology partner to develop intelliChaise, a personal ordering system for both hotels and restaurants. The companies are collaborating on interfacing their systems to allow properties to fully benefit from operational efficiencies, faster processes, and information sharing that together can create a memorable guest experience.
Tiare's intelliChaise personal ordering system, built on the Microsoft Windows Mobile platform, allows guests to place orders for food and beverages (F&B), merchandise and hotel services directly from their chair using wireless technology. Utilizing the new interface, the orders are now transmitted directly to the property's HSI Profit Series Point of Sale (POS) system, allowing faster order preparation and dramatically increasing speed of service to the guest.
Personalizing Guest Service
The intelliChaise system includes a wireless handheld device with a touch screen that allows guests to place orders directly from their chair, cabana, gaming floor, or elsewhere on the property. All food and beverage orders are wirelessly transmitted to the HSI POS system, which prints out the orders at the kitchen or bar and generates the guest's check.
The intelliChaise system includes a server unit carried by the staff. In addition to storing guests' orders and purchasing information, the server unit simultaneously records critical guest-service information such as what time a guest ordered their last beverage and how they like it prepared. The system also allows staff to use the handheld device for placing orders for the guest, and transmitting those orders directly to the HSI POS terminals for processing. Staff can also be notified when an order is ready for pickup and pinpoint a guest wherever they are on the pool deck or beach for prompt order delivery. Tiare provides various hardware devices depending on the operational and marketing requirements of the property, including a handheld device with patented shell design, large-screen tablets for cabanas and VIP areas, and customized design solutions.
Tiare's software allows property management to customize and present menus, images and information about their offerings to the guest, including ample opportunities for up-sell and cross-sell selections.
The Benefits of Microsoft
The intelliChaise personal ordering system is built on Microsoft Windows Mobile software and utilizes the advanced data management, analysis and reporting capabilities of Microsoft SQL Server to provide staff with greater insight into pool-side ordering information to more quickly anticipate and respond to their guests' needs.