La Réserve Genève Hotel & Spa, a member of Design Hotels and Leading Hotels of the World has implemented a front desk upselling program from TSA Solutions. Just two months after replacing the property's internal program with TSA's unique combination of skills training, technology and ongoing performance management tools, La Réserve Genève delivered 4.75% in incremental RevPAR from upselling in May. In addition, property leaders have noted significant improvements in both team moral and efficiency, as well as a noticeable rise in guest satisfaction levels.
Initially implemented as a means to maximize Revenue Generation Index (RGI) and profitability, TSA Solutions' proven techniques have also rewarded La Réserve with the longer-term benefits of an enhanced reputation, due to the property's augmented ability to ensure that each of their guests experiences complete satisfaction throughout the duration of their stay. With front desk teams adequately trained to identify and match guests' needs at check in with the optimal premium products, the property benefits from an improved image and additional revenues that otherwise may have been missed.
One of the key factors in the success of TSA Solutions' FDU program is the company's staunch commitment to long-term partnerships. The unique combination of coaching sessions, daily and monthly performance measurement, and monthly calls ensures that the program maintains the necessary momentum to guarantee ongoing success and ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership - both onsite and remotely - to ensure continued success.
With operations spanning the globe, TSA's upsell enhancing techniques and tools have been proven to be successful in over 50 countries throughout Europe, the Americas, the Middle East and Asia-Pacific regions. Its universally proven strategies are tailored to accommodate cultural differences determined by a hotel's regional location and customer base, ensuring maximum effectiveness of the program's implementation.