FCS Computer Systems, a provider of comprehensive hospitality guest services applications and solution design services, is pleased to announce the successful integration of its Gateway solution with Toshiba Singapore Pte Ltd, Unified Communication Systems’ Strata CIX® Unified Communication Systems. Together, the industry leading solutions in hotel billing and unified communication applications with IP telephony will enhance operational proficiencies in small and boutique hotels.
FCS’ Gateway solution offers seamless interfaces with the hotel property management system (PMS) and PABX systems, as well as interfaces to all other FCS systems. An ideal solution for hotels that do not require complex billing and voice systems, key components of the FCS Gateway solution include real-time room status updates to the PMS, billing capability for voice calls, minibar posting, a voice messaging system that can be individually personalized by guests, and a series of both standard and customizable reporting options.
Toshiba’s Strata CIX systems provide converged solutions for small- to medium-sized businesses that want a mix of IP, digital and analog endpoint devices connected to their systems, combined with IP telephony and unified communications applications. Strata CIX systems are compatible with collaboration tools and customer relationship management tools, as well as call center solutions.
The FCS Gateway solution is compatible with the following Strata CIX models, which offer scalability and flexibility hotel solutions for businesses:
• Strata CIX 100
• Strata CIX 670
• Strata CIX 1200
The combination of FCS’ Gateway solution with Strata CIX has already been put into use at hotels like the Symphony Suites in Ipoh City Malaysia. The integrated solution is actively helping the 95-suite room boutique hotel to better manage their facility, providing tremendous benefits to both hotel staff and guests by automated functionality, like Group Wake-Up Calls and Room Service Updates, as well as eliminating manual work and errors in Call Billing.