Conrad Hotels Rolls Out Mobile Service Technology for Guests

| November 27, 2012

Conrad Hotels & Resorts has announced its next leap in intuitive, personalized service to accommodate the luxury traveler: Conrad Concierge using the Intelity ICE platform. The first service-enabled technology to be completely integrated with hotel management systems across a brand's portfolio, Conrad Concierge invites travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.
 
In a national survey of U.S. consumers, Conrad found that 77 percent of travelers value service when selecting a hotel and nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. Moreover, nearly 70 percent of U.S. travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.
 
With Conrad Concierge, guests now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad locations worldwide to experience the smart luxury service that Conrad provides, with every guest's stay as unique and individualized as they are. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand's promise of the Luxury of Being Yourself.
 
With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple and Android operating systems, so guests can access this personalized luxury via tablet or smartphone.
 

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