Club Med announces a seven-year agreement with Alcatel-Lucent. Under the agreement, Alcatel-Lucent and its global business partners will install and manage the company's telephony solution for hospitality, bringing improved communications that will help meet the increasingly high expectations of Club Med guests and employees, and differentiate the company in a highly competitive industry.
In the first phase of the project, 30,000 lines at 87 sites, including sales offices, resort hotels, and Club Med corporate headquarters in Paris, will be equipped with Alcatel-Lucent's OmniPCX Enterprise telephony solution. Highly scalable and flexible, it enables Club Med to add new locations as required. Alcatel-Lucent and Club Med are also implementing DSL technology throughout Asia to provide value-added guest services such as in-room WiFi. Club Med is also interested in advanced solutions like television-based softphones, using television as a multimedia device, enabled by the DSLAM technology.
With Alcatel-Lucent's managed services solution, Club Med will have unprecedented control and visibility over its entire telephony solution through centralized management and reporting, letting it streamline processes and lower costs.
"We were looking for a long-term partner, not just an immediate equipment provider," says Michel Wolfovski, executive vice president and chief financial officer of Club Med. "We chose Alcatel-Lucent for its broad product line, industry expertise and global presence. We are confident that Alcatel-Lucent understands our objectives and will work with us to achieve our vision to become the worldwide specialist of all-inclusive, upscale, friendly and multicultural vacations.