Montreal's AAA Three Diamond Best Western Ville-Marie has chosen MSI Solutions' WinPM property management system.
"We made the change because we wanted a fully integrated system that included sales and catering," comments Salem Tohme, operations manager for the property. "Previously, we had to go from system to system to check on availability; this integration will help us improve guest service."
Additionally, the property installed the WinSam sales and catering, and Web Booking Engine systems. The WinPM and WinSam systems are integrated systems, sharing a database and offering advantages to sites in providing customer service to groups and events.
Following the decision, the WinPM software was customized to accommodate operational procedures needed for the full service Canadian hotel, adding French\English forms and automation for nested tax rates that vary depending on the type of travel.