Twenty-one new hotel operators have selected the PCI certified Maestro for its fully-integrated hotel property management solution that increases revenue from online hotel bookings, centralizes multi-property reservations activity, enhances staff productivity, and increases property efficiency and guest service at luxury destinations, independent hotels, conference centers and resort groups.
The new Maestro users include Island Lake Resorts with three properties in British Columbia, Sherwood Inn Properties with four hotels, The Capes Resort Hotel, The Golf Villas at Oro Valley, The Peekskill Inn in New York State, Water's Edge Resort and Spa, Pinnacle International with two properties, the Forty 1 North Marina Resort, Metropolitan Hotels with three properties, and others. Maestro is favored by independent hoteliers because it addresses their unique business needs and drives guest loyalty and repeat business. Maestro is backed by the industry's most responsive and personalized support from its Diamond Plus Service.
Delivering a complete system
"Maestro had the most comprehensive, integrated system for our world-class resort and state of the art marina," says Lisa Cafferty, CFO for Forty 1 North
in Newport, Rhode Island. "We evaluated many systems and the Maestro Property Management Suite had the strongest integrated functionality to automate all areas of our operation on a single-image database system with extensive online capabilities. We expect to grow, and Maestro's Multi-Property PMS and Spa Management and online functionality are perfect for us; plus, the system is easy to use and learn."ã‚¬‚¬
The value of multi-property reporting & centralized reservations
"Sherwood Inn Properties chose Maestro because we operate four hotels that require separate accounting and reporting, but all use the same reservation office, and the Maestro PMS was best at meeting our needs," says Julia Bergan, hotel manager, Sherwood Inn Properties. "The Maestro Multi-Property Suite has powerful functionality and is flexible for our unique operation. With all its features and online booking engine, it was still easy for our staff to learn. NORTHWIND's sales people and technical support team were very professional and a pleasure to work with, and they delivered a great product."ã‚¬‚¬
Maestro PMS has over 20 fully integrated modules on a single-image database. Maestro's robust functionality enables operators of one hotel, or a multi-property group, to manage business more successfully. Maestro creates the most productive working environment by providing an easy to use system experienced employees and new hires master quickly. Operators utilize Maestro's scalable corporate-centric financials and management controls to oversee a property or chain from one workstation.ã‚¬‚¬
Maestro provides the most productive working environment
"Maestro provided a total system solution that included Sales & Catering, Condo/Timeshare Management, POS, Spa/Gift Shop Management, Yield Management, and GDS connectivity on one platform to create the most productive working environment for our operation," says Heather Hennessey, controller at Water's Edge Resort and Spa
. Hennessey's team requested a Maestro user list and spoke to similar resorts to help with their decision. "Maestro resort users were very happy and praised NORTHWIND's Diamond Plus Service and technical staff," she said.
Integrated direct website bookings, guest self-serve, eMarketing, and low reservation cost
Independent operators favor Maestro's guest-centric approach because it offers above and beyond what they expect from a PMS solution. With its fully integrated suite of real-time online revenue generating tools and services, Maestro's Web Connection suite enables guest and groups to self-serve and up-sell themselves online to personalize their stay. Web Connection online amenity and event booking help hotels add incremental revenue from guest-driven Web booking of Spa, golf and dining reservations and compliment their stay with dynamic package capability.ã‚¬‚¬
Operators are also able to maximize room revenue across all channels for multiple properties with real-time proactive Maestro Yield Management that drives yield strategies with 2-way GDS interfaces.