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Successful Hotels in 2020: Five Must-Have Characteristics |
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Event Date:
12/16/2010 11:00:00 AM (EST) |
Duration:
62 mins |
Description:
Do you know the top characteristics that will differentiate hotels and drive their success over the next 10 years? Some may surprise you. A new research study, "Hotels 2020: Beyond Segmentation" conducted by Fast Future Research and commissioned by Amadeus, a leading travel technology partner, brings a laser-focus to specific market and consumer trends that are shaping the future of hotels.
This exclusive web seminar presents this data to help hotel decision makers prepare for these trends, and evolve their service offerings, business models, and technology priorities. Successful hotels in 2020 will: continuously search for ancillary revenue streams; offer immersive, tactile and multi-dimensional technology interfaces; and be based on a highly-personalized service spectrum. These insights and more are discussed by a panel of researchers, industry peers and technology innovators.
During this compelling hour, learn the drivers of change for the globally-branded hotel sector and the implications to strategy, brand portfolio, business models, customer targeting and innovation.
Highlights will also include answers to questions like:
- What will be the hotel of the future? Learn the types of services that will be delivered to meet the needs of future guests - What will business decision makers need to consider as they start to globalize into new territories and new markets? - How can technology play a supporting role in transforming the types of business that will fit the mold of hospitality customer service success in 2020?
Sponsored by:
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Successful Hotels in 2020: Five Must-Have Characteristics
12/16/2010 11:00:00 AM (EST)
Moderator:
>>Abby Lorden, Editor-in-Chief, Hospitality Technology
Panelists:
>>John Bollen, VP of IT Strategy and Business Engagement, MGM Mirage/CityCenter
>>Rohit Talwar, CEO, Fast Future Research
>>Stephen Puente, Manager of Business Development, Amadeus Americas
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