VANTAGE POINT

What to Know Before You Outsource

8/10/2009
For many independent hotels, the budget and manpower needed to sustain revenue management technology and specialized sales and marketing support internally may not be an option. Learn what to look for in third party representation before you outsource.
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Reservations Tug-of-War

6/10/2009
Do diners prefer to make reservations online or over the telephone? Based on the findings of a survey taken by Cornell University's Center for Hospitality Research, it seems that customers feel conflicted between the two.
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Network Security Cost Cutter

5/7/2009
Investing in managed network security to undertake some of the manual or repetitive tasks that face restaurateurs can increase efficiency, reduce staffing costs, and support business innovations. Here's how.
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The Benefits of Business Intelligence

4/8/2009
A new era of business intelligence tools are enabling hotel managers to proactively ensure that the correct plan is in place to meet financial expectations. Drive staff accountability and cut operating costs with real-time information into business and performance metrics.
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Bandwidth Building Secret

3/3/2009
As the demand for HSIA grows among hotel guests, operators need to be armed with enough bandwidth to meet guest expectations. Load-balancing applications are one way that hoteliers can meet bandwidth demand when HSIA revenues are down or being completely eliminated.
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Green Savings

2/11/2009
Strategically aligned green initiatives can foster more than environmental efficiencies if sustained for the long run. Learn which three green practices are guaranteed to slash hospitality bottom lines from the team at Garden Fresh Restaurant Corp.
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Tech-savvy guests spend more

10/9/2008
Travelers with a high readiness to use technology are also inclined to travel more often and pay a relatively high room rate. By learning more about your guests' preferences and habits, hoteliers will be able to understand how to effectively use technology to better serve patrons.
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At-Home Work Force

9/8/2008
Any hotel executive will tell you that a happy team results in happy guests. Thanks to advancements in technology, hotels now have the ability to deploy work-at-home alternatives that not only attract quality employees but also reduce costs and customer dissatisfaction. Learn the tips and reasons to start a work-at-home program from the team at Hilton Hotels.
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High Speed Internet Access: From Free to Fee

8/10/2008
As guest usage evolves for HSIA applications that require larger bandwidths, hoteliers are faced with the decision of charging their guest for Internet access in order to battle the cost of updating their broadband. Will your hotel eat the costs or ask guests to pay a free for the once free amenity?
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