VANTAGE POINT

Winning with Mixed Marketing

2/11/2010
A mixed marketing campaign that aligns electronic initiatives with front-line employees may be the right combination needed to better engage customers. Auntie Anne's chief marketing officer explains why.
READ FULL STORY >>

Building Franchisee PCI Awareness

12/10/2009
The road to PCI compliance has proven to be a rocky one for many franchise systems and their franchisees. By educating franchisees early on about their PCI compliance responsibilities, operators can overcome lagging franchisee awareness and significantly lower risk.
READ FULL STORY >>

Building a Green Culture

10/9/2009
Implementing environmentally-friendly practices throughout an entire hotel brand, or even in a few properties, is exciting and will produce long-term financial benefits. Yet, it is not without its challenges. Overcome common sustainability challenges through good employee communication and solid energy management.
READ FULL STORY >>

What to Know Before You Outsource

8/10/2009
For many independent hotels, the budget and manpower needed to sustain revenue management technology and specialized sales and marketing support internally may not be an option. Learn what to look for in third party representation before you outsource.
READ FULL STORY >>

Reservations Tug-of-War

6/10/2009
Do diners prefer to make reservations online or over the telephone? Based on the findings of a survey taken by Cornell University's Center for Hospitality Research, it seems that customers feel conflicted between the two.
READ FULL STORY >>

Network Security Cost Cutter

5/7/2009
Investing in managed network security to undertake some of the manual or repetitive tasks that face restaurateurs can increase efficiency, reduce staffing costs, and support business innovations. Here's how.
READ FULL STORY >>

The Benefits of Business Intelligence

4/8/2009
A new era of business intelligence tools are enabling hotel managers to proactively ensure that the correct plan is in place to meet financial expectations. Drive staff accountability and cut operating costs with real-time information into business and performance metrics.
READ FULL STORY >>

Bandwidth Building Secret

3/3/2009
As the demand for HSIA grows among hotel guests, operators need to be armed with enough bandwidth to meet guest expectations. Load-balancing applications are one way that hoteliers can meet bandwidth demand when HSIA revenues are down or being completely eliminated.
READ FULL STORY >>

Green Savings

2/11/2009
Strategically aligned green initiatives can foster more than environmental efficiencies if sustained for the long run. Learn which three green practices are guaranteed to slash hospitality bottom lines from the team at Garden Fresh Restaurant Corp.
READ FULL STORY >>
 |<  <  1 2 3 4 5 6 7 8  >  >| 

MOST READ STORIES

topics

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference