VANTAGE POINT

Pick Your Intermediaries Wisely

5/6/2011
When it comes to hotel distribution, are direct-connect style systems the way to go? Doug Carr, executive director of distribution for Fairmont Raffles Hotels International weighs in.
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Solving the Self-service Dilemma

3/3/2011
A mixed self-service model may settle the debate that pits technology against the quality of the human touch. Thomas Westergaard, senior vice president for Nordic Choice Hotels explains how such a model benefits both guests and hotels.
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Mobile App "Do's and Don'ts"

9/8/2010
There is an app for just about everything these days and it's easy to see why as more guests expect to be able to interact with their favorite brands using mobile devices. Avoid disappointing app reviews and frustrated guests with these best practices from MGM Resorts International.
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Web Res Overhaul Required

8/10/2010
Surges in mobile websites and smartphone apps are introducing the need for hotels to change up their reservations channel strategies Joie de Vivre Hotels' chief revenue officer explains.
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Social Teamworking

6/10/2010
While many hotel companies worry about monitoring employees versus utilizing them when it comes to social networking use, The Roger Smith Hotel in New York City has taken the stance of encouraging online engagement from all departments.
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Market Update: POS Terminals

5/4/2010
After having experienced several years of positive growth in the early 2000s, the North American hospitality point of sale terminal market suffered contractions in both 2008 and 2009. However, the reins on spending look to be loosening for 2010. The IHL Group tells all.
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