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Use Mobile Technology for Real-Time Dialogue with Guests
5/10/2012
Guests are more connected than ever and hospitality operators must harness mobile technology to increase sales and foster positive customer relationships.

Testing a Training Firm's Tech Mettle
4/5/2012
It's important to ask the right questions of third party training partners to ensure that the most up-to-date and effective reporting and analytics systems are being utilized.

The Importance of Giving Online Consumers a Voice
3/1/2012
Analyzing the initial intentions of online visitors reaps greater benefits than merely tracking their actual behavior

Digital Signage Gives Montreal Hilton Interactive Edge
2/14/2012
The Montreal Hilton has taken guest experience to the next level with digital signage. Touch-enabled lobby displays engage guests and provide an affordable way to create and manage relevant information.

Tips for Choosing a Social Media Monitoring Tool
12/19/2011
Third-party providers will promise to safeguard your brand, but you should ask the right questions before agreeing to sign on the dotted line.

Beware the Star Rating
10/5/2011
Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears.

RFID: Hospitality's Untapped Tool
9/26/2011
From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination.

QR Codes 101
8/1/2011
Fontainebleau's director of interactive marketing lays out campaign management and integration strategies for quick response bar codes.

Dimensions of the Digital Divide
6/10/2011
Cornell studies reveals how consumer use (or don't use) technology when ordering food and booking hotels.

Pick Your Intermediaries Wisely
5/6/2011
When it comes to hotel distribution, are direct-connect style systems the way to go? Doug Carr, executive director of distribution for Fairmont Raffles Hotels International weighs in.

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Profiling the Restaurant of the Future Profiling the Restaurant of the Future
4/24/2013
The restaurant industry is rapidly changing as consumers have unprecedented abilities to drive their engagement with quick service and casual restaurants. Find out what technologies will give restaurants a competitive advantage in this future-looking whitepaper.



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4th Annual Shopper Experience Study: Rise of the Individual Shopper 4th Annual Shopper Experience Study: Rise of the Individual Shopper
6/10/2013
This annual survey of 2,500 consumers provides key insights on shopper preferences. Download the 4th Annual RIS/Cognizant Shopper Experience Study to learn how the retailing paradigm has shifted from serving many customers to serving each individual shopper.
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Building Flexible and Functional Kitchens: Technology to Drive Quality, Labor, Speed
10/23/2012 2:00:00 PM (EST)
Moderator:
>>Dorothy Creamer,Managing Editor, Hospitality Technology

Panelist:
>>Alex Birnbaum, Vice President of Information Technologies, CraftWorks
>>Michael Lukianoff, Principal Founder, Czar Metrics
>>Brian Wayne, Product Manager, QSR,
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