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Use Mobile Technology for Real-Time Dialogue with Guests
5/10/2012
Guests are more connected than ever and hospitality operators must harness mobile technology to increase sales and foster positive customer relationships.

Testing a Training Firm's Tech Mettle
4/5/2012
It's important to ask the right questions of third party training partners to ensure that the most up-to-date and effective reporting and analytics systems are being utilized.

The Importance of Giving Online Consumers a Voice
3/1/2012
Analyzing the initial intentions of online visitors reaps greater benefits than merely tracking their actual behavior

Digital Signage Gives Montreal Hilton Interactive Edge
2/14/2012
The Montreal Hilton has taken guest experience to the next level with digital signage. Touch-enabled lobby displays engage guests and provide an affordable way to create and manage relevant information.

Tips for Choosing a Social Media Monitoring Tool
12/19/2011
Third-party providers will promise to safeguard your brand, but you should ask the right questions before agreeing to sign on the dotted line.

Beware the Star Rating
10/5/2011
Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears.

RFID: Hospitality's Untapped Tool
9/26/2011
From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination.

QR Codes 101
8/1/2011
Fontainebleau's director of interactive marketing lays out campaign management and integration strategies for quick response bar codes.

Dimensions of the Digital Divide
6/10/2011
Cornell studies reveals how consumer use (or don't use) technology when ordering food and booking hotels.

Pick Your Intermediaries Wisely
5/6/2011
When it comes to hotel distribution, are direct-connect style systems the way to go? Doug Carr, executive director of distribution for Fairmont Raffles Hotels International weighs in.

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How the Most Efficient Restaurants Keep Hostess, Kitchen and POS in Lock-Step How the Most Efficient Restaurants Keep Hostess, Kitchen and POS in Lock-Step
5/10/2012
ConnectSmart solutions from QSR Automations ensure the highest level of profit and productivity through smooth kitchen operations, order accuracy, and efficient seating. By putting servers, hosts, managers and kitchen staff in constant contact, ConnectSmart capitalizes on every transaction, reservation and up-to-the-minute change, to ensure that every guest has a memorable and positive experience.
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2012 Back Office Showcase 2012 Back Office Showcase
4/5/2012
With reports piling up, lengthy wait times, inefficient labor costs, and food spoilage all translating to lost profits, restaurants need back office technologies in order to be successful. Operators are looking for systems to streamline the back-of-house. HT's 2012 Back Office Showcase offers insights into the latest technologies that will ultimately provide control and improve margins.
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Successful Hotels in 2020: Five Must-Have Characteristics
12/16/2010 11:00:00 AM (EST)
Moderator:
>>Abby Lorden, Editor-in-Chief, Hospitality Technology

Panelists:
>>John Bollen, VP of IT Strategy and Business Engagement, MGM Mirage/CityCenter
>>Rohit Talwar, CEO, Fast Future Research
>>Stephen Puente, Manager of Business Development, Amadeus Americas
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