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Solving the ERP Puzzle in Hospitality
7/9/2012
The success of many hospitality operators can be credited to how well their systems integrate internal and external management information. Following are some key tips on how to find the perfect enterprise resource planning package.
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Tips for Building Value for Online Customers
6/18/2012
The hospitality industry is being redefined by the bounty of online resources at customers' disposal. Operators need to harness the vast amount of information that is being pumped through these virtual channels to discover what potential guests deem valuable in order to build a customer base and increase repeat business.
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Harnessing & Profiting From Social Media Intelligence
6/8/2012
The next wave in customer engagement is social customer relations management. As more formal tools emerge to build brand awareness and identify influential customers, many leading companies are taking a more proactive approach to utilize social media by customizing offers based on activity in order to increase loyalty and sales.
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Feds Offer Best Practices for Customer Privacy
6/8/2012
As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.
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2012 Hotel Visionary Award Winners
6/8/2012
This past April, Hospitality Technology magazine announced the winners of the 2012 Hotel Visionary Awards at the Hotel Technology Forum. Four forward-thinking hotels were awarded the honor in two categories: Infrastructure Innovator and Guest-Facing Innovator. This year's honorees are Flamingo Las Vegas, Gaylord Entertainment, Hilton Worldwide and La Quinta Inns & Suites. The executives behind the technology initiatives share the award-winning hotels' stories.
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The Next Level of Labor
6/8/2012
Mobile apps, wage monitoring and business intelligence tools are changing the way operators manage workforces. From employee portals and performance tracking to mobile timecards and productivity analysis, today's systems are providing more options for operators to manage labor at a much deeper level.
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Hotel Technology Forum 2012: Hotels Navigate High-Speed Innovation
6/8/2012
Senior executives from across the hotel industry gathered at the 8th annual Hotel Tech Forum (HTF) to discuss the challenges and opportunities facing the hotel industry and the role that technology can play to enable growth. This year's event, held April 18-20 at The Cosmopolitan of Las Vegas, delivered valuable insights on topics ranging from negotiation expertise to in-room innovations and cloud computing.
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HTF Roundtable: Empowering the Workforce with Mobile Tech
5/28/2012
iPads, iPhones and mobile devices are revolutionizing the hospitality industry. Hotel executives discuss the benefits of implementing mobile technologies to give workers greater capability to better serve guests and meet expectations at service levels.
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