Wyndham Hotels & Resorts Shaken by Data Breach

In late January 2010, Wyndham Hotels & Resorts discovered that unauthorized intrusions into the computer systems of certain Wyndham brand-franchised and managed hotels resulted in the unauthorized acquisition of customer names and payment card information.

Video Analytics Reincarnated

Thanks to spill over from military and government agencies, video surveillance systems in hospitality are becoming more and more sophisticated through the integration of analytic applications that turn traditional video into uber intelligence gathers.

Hospitality Struck Hard by Hackers in 2009

According to the 2010 Global Security Report, hospitality data breaches accounted for a whopping 38% of all breaches investigated by Trustwave SpiderLabs; software-based point of sale systems were identified as the most frequently breached area across all of the industries involved in the study.

POS: Always a Hot Topic

Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.

A 'Breach' in Customer Loyalty

A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.
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Winning the Business of Repeat Customers

HT gets input from Task Retail Technologies and Paytronix about how technology can be used to engender loyalty, and how brands can better manage loyalty data.


2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum