T.G.I. Friday's is using a tokenization technology to remove customer credit card data at the point of sale, and instead house that information in Merchant Link's secure "vault."
Chili's new online ordering tool allows guests to fully manage their individual ordering experiences by enabling patrons to order exactly what they, establish pick-up times, and even pay online.
Officials of The Westin Bonaventure Hotel & Suites announced that the hotel's four restaurants and its valet parking operations may have suffered a data security breach between April 2009 and December 2009.
ThreatRadar is a new add-on to Imperva's Web Application Firewall that provides automated, reputation-based defense against large scale industrialized cyber attacks.
MerchantWARE Mobile adds new mobile payment processing applications for the Google Android and Windows Mobile platforms to its already established iPhone/iPod touch and Blackberry offerings.
In late January 2010, Wyndham Hotels & Resorts discovered that unauthorized intrusions into the computer systems of certain Wyndham brand-franchised and managed hotels resulted in the unauthorized acquisition of customer names and payment card information.
Thanks to spill over from military and government agencies, video surveillance systems in hospitality are becoming more and more sophisticated through the integration of analytic applications that turn traditional video into uber intelligence gathers.
According to the 2010 Global Security Report, hospitality data breaches accounted for a whopping 38% of all breaches investigated by Trustwave SpiderLabs; software-based point of sale systems were identified as the most frequently breached area across all of the industries involved in the study.
Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.
A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.