Starwood Opens the Door to Next-Gen Engagement

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

Privacy, Please

HT’s group editor-in-chief Abigail Lorden reflects on how being a new mother has heightened her desire to protect her family’s digital assets. Lorden says it’s a cause that Starwood Hotels & Resorts is taking seriously, too, according to her recent interview with Starwood’s CIO Martha Poulter.

NRF Survey: New Credit Cards Not Safe Enough

The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.

Bindo Debuts New iPad POS Platform

The restaurant solution integrates telephone orders, online ordering, table management, reservations, and ingredient-level tracking, with one early adopter reporting it cut down on excess inventory and gained a customer 'wow' factor.
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Winning the Business of Repeat Customers

HT gets input from Task Retail Technologies and Paytronix about how technology can be used to engender loyalty, and how brands can better manage loyalty data.


2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum