Hotels and restaurants are starting to think with a “mobile first” mentality for both processing transactions and personalizing the consumer experience. Inside this supplement, restaurants and hotels can evaluate the hottest mobile solutions in the marketplace to find ones that are the right fit for their businesses.
In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.
HT’s group editor-in-chief Abigail Lorden reflects on how being a new mother has heightened her desire to protect her family’s digital assets. Lorden says it’s a cause that Starwood Hotels & Resorts is taking seriously, too, according to her recent interview with Starwood’s CIO Martha Poulter.
The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.
With this certification, merchants can adopt a secure unattended payment solution that can be deployed quickly to ensure they are ready for EMV and NFC payment acceptance.
The restaurant solution integrates telephone orders, online ordering, table management, reservations, and ingredient-level tracking, with one early adopter reporting it cut down on excess inventory and gained a customer 'wow' factor.
The Moneris integration enables Vigore POS users to begin accepting EMV credit and debit cards well ahead of the October 2015 liability shift.
Hospitality is one of the top three most-compromised industries with a 50 percent increase in security breach disclosures in 2014; here are the top pitfalls to avoid.
Available for iOS devices, this new reader accepts Apple Pay, other contactless NFC payments, traditional magnetic stripe credit cards and is EMV-capable.
The summer is closing out with a mixture of POS news that all point to forward-thinking growth plans in the restaurant sector.